I feel too embarrassed about making a call and having someone into my home, it is such a mess! This is a feeling many people have. Please do not be embarrassed. I am a professional and deal with homes in various states of chaos and disarray every week. I will not be shocked and I am not there to judge you. I work by your side and support you so that together we can make a real difference. Our relationship is strictly confidential.

What should I do to prepare for your visit? There is nothing you need to do. In fact, it is best I see your home in its natural state that way I can better assess your situation and what your needs may be. On our first visit before the physical decluttering begins we discuss your goals and identify the problem areas. We then develop systems that are right for you and that can be maintained long after I have gone. I work by your side to assist you in the decision making process, to motivate you and see you achieve your goals for an organised and clutter free home.

Will I be made to throw things away? You will not be made to part with anything that you don’t want to. I am there to assist and help you make decisions, however the final word lies with you.

Who does all the work? My aim is to transfer knowledge to you and not just organise your space alone. This is best done with your involvement. There are however, certain situations where I can work alone so long as you are readily available if we need a decision made.  Therefore you can decide how involved in the hands on work you wish to be.

Will I need to purchase items to get organised? Initially and until the decluttering is complete I would not suggest to buy any organising/storage items. After a space is decluttered you can see exactly what you need.

If I decide to get rid of things will you take them away or what can I do with them? There are many ways to deal with items you no longer want including giving to family or friends, arranging a council pick up or donating to charity. Another option is to list your items for sale on EBay or similar sites. I am able to assist you with all these alternatives.

What if I need to cancel or reschedule a booking? We appreciate that your time is precious and so is ours therefore, we ask that you give us no less than 48 hours notice should you require to cancel a booking.

How much does your service cost? Our hourly rate is $80.00. Bookings are taken for a minimum of 4 hours at a time. Each booked session is charged for separately and payment is due in full at the end of each session. Payment is accepted via cash or direct deposit.

Do you do consultations? If the assistance you require is for Moving, Downsizing or Deceased Estates then a consultation is recommended. With these services there are many details that need to be discussed before starting the job. A consultation involves me visiting your home and spending up to 2 hours to discuss your needs and what you would like me to assist you with. I can then let you know a plan of action, which I think is right for the job and we can talk through this until you are happy with the proposal. The fee for this consult is $100.00 and is payable on the day.

Are you a member of any professional organisation? Yes I am currently a professional member of the Institute of Professional Organisers. I abide by their Code of Practice and you can view this at www.iopo.com.au